Educational guide 2024_25 Facultade de Ciencias Empresariais e Turismo

Expected results from this subject

Expected results from this subject	Training and Learning Results
Students will contextualise the tourist accommodation sector, analysing its evolution and changes, considering its dynamism and progress, obtaining knowledge that satisfies the needs of an increasingly demanding clientele	A2 A3 A4	B3 B5 B7 B8	C1 C5 C11 C13	D2 D3 D4 D5
Students will receive sufficient training to deal with the clientele of companies in the accommodation sector, developing skills in reception and welcome, typifying the differentiated activities of the human resources that make up the different functional departments	A3 A4 A5	B1 B5 B7 B8 B9 B10	C11 C13	D2 D3 D4 D5
Students will gain knowledge of specific nomenclature applied to the different areas of a hotel, as well as knowledge of legal regulations applicable to tourist accommodation, both national and local	A3	B1 B3 B8 B9	C1 C5 C7 C8	D5
As this is a subject with a strong customer service focus, students should be able to solve and deal with situations that will arise in their professional future.	A3 A4	B3 B7 B8 B10	C1 C11 C13	D2 D3 D4