ICT processes' Management and Continuous Improvement offers a general vision of processes management in organizations, according to the philosophy of Total Quality and the most widespread Excellence models.
The objective is to provide the student with the necessary knowledge in the field of process management, notably increasing their capacity in the design, analysis and diagnosis of processes, focused on their continuous improvement.
An overview of the CMMI reference model is also offered, as a model that develops and integrates a set of good practices and that is currently a reference framework in the software industry and that generates value in the prioritization of actions in the improvement of processes of IT companies; also allowing to emphasize the alignment of processes in accordance with the objectives defined within the strategic plan of the organization.
