LO2. Understand the organization of processes at different levels of the organization, process maps. |
A9
|
B1 B4
|
C5
|
|
LO4. Understand Process Management as a basis for improvement models and tools such as ISO
9000-PECAL21XX, EFQM. |
A6 A8 A10
|
B1 B3
|
C1 C2 C3 C5
|
D5
|