Guia docente 2023_24 Facultade de Fisioterapia

Contents

Topic	Sub-topic
0. Introduction to communication.	Understanding how good communication benefits the patient interview. Recognising the different elements that make up communication (verbal communication, non-verbal communication, cultural awareness, etc.). Facts and Figures.
1. Receiving the patient.	Greeting patients and putting them at ease; introducing yourself and your role; asking the opening question and setting the agenda for the interview.
2. The Presenting Complaint.	Encouraging patients to express themselves in their own words; taking an accurate history of the presenting complaint; asking about intensity and degree of pain; using techniques such as facilitation, repetition and clarification.
3. Taking past medical history and family history.	Giving results. Planning treatment and closing the interview. Dealing with sensitive issues. Breaking bad news.
4. Examining a patient.	Preparing and reassuring the patient during an examination; explaining examination procedures; giving instructions in a patient-friendly manner.
5. Giving results.	Explaining results in a way that patients can understand and remember. Encouraging patients to express their fears and concerns. Explaining medical terminology to a patient. Giving prognosis.
6. Planning treatment and closing the interview.	Explaining treatments to a patient; discussing options; describing benefits; advising on lifestyle; negotiating treatment; closing the interview.
7. Dealing with sensitive issues.	Broaching sensitive issues without bias and remaining non-judgemental; reading and responding to patient cues; employing question techniques: CAGE.
8. Writing Skills for the Health Professional.	Medical spelling. Wrting a patient note. Standard medical abbreviations.
9. Professional Presentations.	Delivering impactful and effective presentations. Structuring a presentation. Using signposting language for linking the parts. Illustrating the importance of body language and voice power to communicate your message clearly and persuasively.