| Bibliografía Complementaria |
ITIL Foundation, ITIL 4 edition, 4, Axelos, 2019
Office of Government Commerce, ITIL Diseño del Servicio, Stationery Office, 2010
Office of Government Commerce, ITIL Estrategia del Servicio, Stationery Office, 2010
Office of Government Commerce, ITIL Operación del Servicio, Stationery Office, 2010
Office of Government Commerce, ITIL Transición del Servicio, 2009
Office of Government Commerce, The official introduction to the ITIL service lifecycle, 1, Stationery Office, 2007
Peter Farenden, ITIL for Dummies, 1, For Dummies, 2012
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