Harrington, H. James; Erik K. C. Esseling; H. van Nimwegen, Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement., McGraw - Hill Professional, 1997
Trischler, W. E., Mejora del valor añadido en los procesos, Ediciones Gestión 2000 S.A., 1998
Ferrando Sánchez, Miguel; Granero Castro, Javier, Calidad total: modelo EFQM de excelencia, 2, Fundación Confemetal, 2005
Mary Beth Chrissis, Mike Konrad, Sandy Shrum, CMMI for Development: Guidelines for Process Integration and Product Improvement (SEI Series in Software Engineering), Addison-Wesley, 2011
Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum, CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering), Addison-Wesley, 2011
Claudio Pires, Gestión Por Procesos En La Práctica, 9798707642272, Independently Published, 2021
José Osvaldo De Sordi, Management by Business Process (A Managerial Perspective of People, Process, and Technology), 9783031116377, Springer International Publishing, 2022
Bibliografía Complementaria
David Hoyle, ISO 9000, Manual de Sistema de Calidad, Paraninfo, 1996
Hoyle, David, John Thompson, Del aseguramiento a la gestión de la calidad: el enfoque basado en procesos., AENOR, 2005
Susan Page, The Power of Business Process Improvement. 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability, 9781400242597, AMACOM, American Management Association, 2022
Jan Gillett, Paul Simpson, Susannah Clarke, Implementing ISO 9001:2015: Thrill your customers and transform your cost base with the new gold standard for business management, Infinite Ideas Limited, 2015
Susan Page, The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability, AMACOM, 2015
D. R. Kiran, Total Quality Management: Key Concepts and Case Studies, Butterworth-Heinemann, 2016
Hoyle, David, ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard: Increasing the Quality of an Organization’s Outputs, Routeledge, 2017
Dan Duffy, Business Process Improvement (Workshop in a Workbook), 2019
Gerardus Blokdyk, CMMI A Complete Guide - 2020 Edition, 5STARCooks, 2019
Francisco Alfonso Lanza Rodriguez, Metodología para la implementación de procesos de calidad: en la fábrica de software basados en la integración de CMMI-DEV, PMBOK, y SCRUM, Editorial Académica Española, 2020
Alejandro Vázquez Chávez y Yohannia López Vargas, Alineación de estándares para la gestión de proyectos de servicios TI, 978-620-2-10578, KS OmniScriptum Publishing,
BPM 2021 International Workshops, Rome, Italy, September 6–10, 2021, Revised Selected Papers, Business Process Management Workshops, 9783030943424, Springer International Publishing, 2021
Daniel Plung, Connie Krull, Process Improvement to Company Enrichment. An Integrated Strategy, 9781637424261, Business Expert Press, 2022
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Harrington, H. James; Erik K. C. Esseling; H. van Nimwegen, Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement., McGraw - Hill Professional, 1997