Robert S. Kaplan y David P. Norton, Strategy MAPS, 1ª Edición, Harvard Business School Press, 2004
Steven Alter, Information Systems, 4ª Edición, Prentice Hall Editions, 2002
George M. Marakas, Modern Data Warehousing, Mining, and Visualization,
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Robert S. Kaplan y David P. Norton, Strategy MAPS, 1ª Edición, Harvard Business School Press, 2004