- Definition of IT Service and Service Strategy.
- Service Management. Introduction to ITSM.
- What is ITIL. ITIL v3 2011 / ITIL 4.
- ITIL - Service Strategy.
Topic 2: Service Design and Service Transition.
- ITIL - Service Design.
- ITIL - Service Transition.
Topic 3: Service Operation.
-ITIL - Service Operation.
Topic 4: Continuous Service Improvement, ITIL 4. DevOps.