Galego
Castellano
English
2024_25
2023_24
2022_23
2021_22
2020_21
2019_20
2018_19
2017_18
2016_17
2012_13
Utilidades
Educational guide 2024_25
Centro Universitario da Defensa da Escola Naval Militar de Marín
Study programmes
Grao
Grao en Enxeñaría Mecánica
Grao en Enxeñaría Mecánica
Mestrado
Master Universitario en Dirección TIC para a defensa
Interest Information
Main website
Secretaría
Webmail
Faitic
Master Universitario en Dirección TIC para la defensa
Subjects
Service management and service quality
Expected results from this subject
galego
castellano
english
IDENTIFYING DATA
2024_25
Subject
Service management and service quality
Code
P52M182V01103
Study programme
Master Universitario en Dirección TIC para la defensa
Descriptors
Total Cr.
Choose
Year
Quadmester
4
Mandatory
1st
1st
Training and Learning Results
Expected results from this subject
Contents
Planning
Methodologies
Personalized assistance
Assessment
Sources of information
Recommendations
Expected results from this subject
Training and Learning Results
LO1: Understand the definition of service and its applicability in the work environment.
A6
A7
A8
A9
A10
B3
B4
C2
C5
D4
LO2: Knowing successful models of service management implementation
A6
A7
A8
A9
A10
B3
B4
C2
C5
D4
LO3: Know the ITIL framework at a high level.
A6
A7
A8
A9
A10
B3
B4
C2
C5
D4
LO4: Identifying opportunities for application in current work
A6
A7
A8
A9
A10
B3
B4
C2
C5
D4
Universidade de Vigo
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