Guia docente 2023_24
Centro Universitario de la Defensa de la Escuela Naval Militar de Marín
Master Universitario en Dirección TIC para la defensa
 Subjects
  Service management and service quality
   Contents
Topic Sub-topic
Topic 1: Introduction to service management. - Definition of IT Service and Service Strategy.
- Service Management. Introduction to ITSM.
- What is ITIL. ITIL v3 2011 / ITIL 4.
- ITIL - Service Strategy.
Topic 2: Service Design and Service Transition. - ITIL - Service Design.
- ITIL - Service Transition.
Topic 3: Service Operation. -ITIL - Service Operation.
Topic 4: Continuous Service Improvement, ITIL 4. DevOps. - ITIL - Service Improvement.
- ITIL 4.
- DevOps.
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