| Topic 2. Process design and reengineering. |
- Process design
- Flow diagram.
- Processes modeler.
- Simulation and analysis of processes with computer tools. |
| Topic 3. Continuous improvement of processes, TQM and EFQM excellence models. |
- Excellence models (TQM- Deming Model, NIST, EFQM)
- Continuous improvement models and practices (TPS-JIT, Lean Philosophy, Six Sigma)
- Application of continuous improvement in Defense.
|
| Topic 4. Quality Management and Assurance Systems, ISO9000-PECAL. |
- ISO 9000:2015 standard. Basics and vocabulary
- UNE-EN ISO 9001:201 standard. Quality management system. Requirements.
- PECALP/AQAP Ministry of Defense.
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