1. Receiving the patient. |
Greeting patients and putting them at ease; introducing yourself and your role; asking the opening question and setting the agenda for the interview.
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3. Taking past medical history and family history. |
Giving results. Planning treatment and closing the interview. Dealing with sensitive issues. Breaking bad news. |
5. Giving results. |
Explaining results in a way that patients can understand and remember. Encouraging patients to express their fears and concerns. Explaining medical terminology to a patient. Giving prognosis. |
7. Dealing with sensitive issues. |
Broaching sensitive issues without bias and remaining non-judgemental; reading and responding to patient cues; employing question techniques: CAGE. |
9. Professional Presentations. |
Delivering impactful and effective presentations.
Structuring a presentation. Using signposting language for linking the parts.
Illustrating the importance of body language and voice power to communicate your message clearly and persuasively. |