Harrington, H. James; Erik K. C. Esseling; H. van Nimwegen, Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement., McGraw - Hill Professional, 1997
Trischler, W. E., Mejora del valor añadido en los procesos, Ediciones Gestión 2000 S.A., 1998
Ferrando Sánchez, Miguel; Granero Castro, Javier, Calidad total: modelo EFQM de excelencia, 2, Fundación Confemetal, 2005
Mary Beth Chrissis, Mike Konrad, Sandy Shrum, CMMI for Development: Guidelines for Process Integration and Product Improvement (SEI Series in Software Engineering), Addison-Wesley, 2011
Eileen C. Forrester, Brandon L. Buteau, Sandy Shrum, CMMI for Services: Guidelines for Superior Service (SEI Series in Software Engineering), Addison-Wesley, 2011
Bibliografía Complementaria
David Hoyle, ISO 9000, Manual de Sistema de Calidad, Paraninfo, 1996
Hoyle, David, John Thompson, Del aseguramiento a la gestión de la calidad: el enfoque basado en procesos., AENOR, 2005
Susan Page, The Power of Business Process Improvement: The Workbook, Lowell Books, 2013
Jan Gillett, Paul Simpson, Susannah Clarke, Implementing ISO 9001:2015: Thrill your customers and transform your cost base with the new gold standard for business management, Infinite Ideas Limited, 2015
Susan Page, The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability, AMACOM, 2015
D. R. Kiran, Total Quality Management: Key Concepts and Case Studies, Butterworth-Heinemann, 2016
Hoyle, David, ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard: Increasing the Quality of an Organization’s Outputs, Routeledge, 2017
Dan Duffy, Business Process Improvement (Workshop in a Workbook), 2019
Gerardus Blokdyk, CMMI A Complete Guide - 2020 Edition, 5STARCooks, 2019
Francisco Alfonso Lanza Rodriguez, Metodología para la implementación de procesos de calidad: en la fábrica de software basados en la integración de CMMI-DEV, PMBOK, y SCRUM, Editorial Académica Española, 2020
Harrington, H. James; Erik K. C. Esseling; H. van Nimwegen, Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement., McGraw - Hill Professional, 1997