Guia docente 2011_12 E.U. de Estudios Empresariales

Contidos

Tema	Subtema
Introduction.	Numerals. Company organization.
1. Cultural diversity and socializing.	Building a relationship. Culture and entertainment.
2. Telephoning.	Taking and leaving messages. Appointments. Problem solving.
3. Written communication.	E-mails, enquiries, orders and applications.
4. Presentations.	The introduction. The main body. The end.
5. Meetings.	Key features of an effective meeting. How to open a meeting. How to interrupt. Obtaining consensus. How to end a meeting effectively.
6. Negotiations.	Types of negotiations. Bargaining and making concessions. Accepting and confirming. Summarising. Ending the negotiation.