Guia docente 2023_24
Facultade de Ciencias Empresariais e Turismo
Grado en Turismo
 Subjects
  Tourist process quality
   Contents
Topic Sub-topic
Brief description of his contents:
Concept of quality and foundations of the Total Quality. Models standardised of Management of the Quality and norms JOINS. Implantation of a System of Management of the Quality. Normalisation and certification of the quality. Tools for the Management of the Quality. Costs of management of the quality.
Development of the contents in subjects:
SUBJECT 1: INTRODUCTION. FUNDAMENTAL CONCEPTS OF THE QUALITY .
SUBJECT 2: IMPLANTATION OF A SYSTEM OF MANAGEMENT OF THE QUALITY .
SUBJECT 3: MODELS STANDARDISED OF QUALITY .
SUBJECT 4: CONTINUOUS IMPROVEMENT. TOOLS OF QUALITY .
SUBJECT 5: NORMALISATION, CERTIFICATION And HOMOLOGATION. .
SUBJECT 6: THE COSTS IN QUALITY .
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