2. Developing language and communications skills for the patient encounter |
Receiving the patient. The presenting complaint. Past medical and family history. The social history and telephone consultations. |
4. Interviewing different patient categories |
Communicating with challenging patients. Communicating with the elderly. Communicating with children and adolescents |
5. Professional Presentations
|
Key features of an effective presentation.
Making a good introduction: Introducing yourself and your talk. Rapport building.
Smooth structure: Identifying ways of organizing a presentation. Linking the parts.
Non-verbal communication: Illustrating the importance of body language and voice power.
Visual aids: Designing visual aids.
Closing: Signalling the end, summarizing, thanking, Q&A session. |